Return Policy Examples
100% Money-Back Satisfaction Guarantee
All of our products are covered by our 100% Money-Back Satisfaction Guarantee. If you are dissatisfied with any item you have purchased from us, you may return it within 15 days of its delivery for a full refund of the purchase price. Your return shipping cost (ground rate) will be refunded only if the return is due to our error. You must notify Apple Cart Online Store within five (5) days of your receipt of any damaged or defective merchandise
Returning an Order:
Before returning any article you must contact us and request a Return Merchandise Authorization (RMA) number. This
RMA number should be written conspicuously on the outside of the
return shipment box. E-mail us 
Contact
Us for
our direct phone numbers
You may return an item, in its original undamaged condition, for
a refund within 15 days of receiving it. All returns must
be accompanied by the original packing slip. In order that we
may better serve you and other customers, please tell us the specific
reason for your dissatisfaction. Include a written note informing
us whether you want the item exchanged or the purchase price refunded
to you. (If you have received a damaged or defective item please
read the section below titled "Damaged or Defective Merchandise.")
All returned merchandise must be in "like new" condition with
all included instruction sheets, certificates and warranties and
in its original box. The item(s) should be returned in the same
packaging material in which it was received to protect it from
damage. We suggest using UPS or insured Parcel Post for your protection.
After a return has been received, it will take 1-2 weeks to process.
If you used a credit card, the refund will be credited to your
account. If you paid by check or money order, a refund check will
be mailed to you.
Mark the package with the RMA number and ship to:
Apple Cart Online Store
123 Any Street
Your Town, CO 12345